Frequently Asked Questions
How does pricing work?
Pricing is based on the final edited video duration, not the number of files uploaded.
When do I pay?
Payment is requested only after your final video is ready to be delivered.
Can I request urgent delivery?
Yes. Fast-track delivery may be available as an optional add-on during payment.
Will I get revisions?
Yes. We support thoughtful refinements if needed, depending on the plan and request.
How will I receive my final video?
We send the final delivery link via WhatsApp and email.
Is my content safe?
Absolutely. Your files are private and used only to create your EverMoment.
Last updated: 2026